How AI helps emergency responders connect the dots: Webinar with Hexagon and Microsoft


In an emergency, every second counts. With the right artificial intelligence (AI) technology, public safety agencies detect and respond to complex emergencies sooner and safer.

AI and machine learning tools can provide actionable insights in an emergency, detecting patterns between different 9-1-1 calls and giving agencies vital information about emergencies as they unfold in real time – from large rapid-onset events to linked incidents that may be part of a coordinated attack. With earlier detection and action, public safety agencies can speed recovery while reducing impacts on communities, levels of service, resources, and staff well-being.

Watch this on-demand webinar on the power of assistive AI for enhancing public safety response. In this complimentary, 30-minute discussion, you’ll learn:

  • How AI-assisted dispatch analysis works, and the capabilities and best practices to look for
  • How these tools can speed response, reduce recovery, and increase safety for first responders and the public
  • How machine learning can reduce stress and improve morale for emergency dispatch teams



Jack Williams
Strategic Product Manager, Hexagon 

A visionary leader that drives forward innovation and captures new opportunities, Jack Williams leverages more than 16 years of experience working with high-growth technology companies in both start-up and large-scale corporate environments. He combines an entrepreneurial instinct, in-depth technical aptitude, and a reputation for developing and motivating cross-functional teams at all levels. Jack joined Hexagon in 2011 in a strategic product management role, leading product innovation for EdgeFrontier (now Xalt), HxGN OnCall Analytics, and the recently launched HxGN OnCall Dispatch | Smart Advisor. He earned an International Executive MBA from the Katz School of Business at the University of Pittsburgh and a B.S. in information systems from Fairmont State University. He resides with his wife and seven-year-old twins in Morgantown, West Virginia.


Richard Zak
Director of Public Safety & Justice, Microsoft

Richard Zak is the director of Public Safety & Justice Solutions for Microsoft where he leads initiatives for safer citizens, communities, and responders. He is a former fire officer and fire service instructor and also serves with a range of public safety organizations including the Communications & Technology Committee for the International Association of Chiefs of Police and the board for iCERT, the Industry Council for Emergency Response Technologies. Richard holds a BS in business administration from the University of Illinois and a master’s in homeland security from The George Washington University.


Otto Doll — Moderator
Senior Fellow, Center for Digital Government

As the Minneapolis CIO for seven-plus years, Otto Doll was responsible for all city IT services. He was formerly South Dakota's CIO for 15 years, responsible for all state government computing, telecommunications, state radio, and public broadcasting. While with IT research firms, Otto has advised Fortune 1000, federal, state, and local government CIOs on information technology assessment and alignment to business needs. He has served as a director with the United States General Services Administration, developing information technology strategic plans and oversight policy. Otto received his computer science degree from Virginia Tech and is a Senior Executive Fellow of the Kennedy School of Government, Harvard University. He is a past president of NASCIO, a national organization of state CIOs, and the Metropolitan Information Exchange (MIX), a national organization of city and county CIOs. Otto was named to Government Technology's Top 25 Doers, Dreamers, and Drivers.


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